Policies

 
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Shipping

Announcement: We are on holiday until September 24. All online orders will be shipped upon our return, on September 25. Thanks for your understanding.

Ready to ship items will be sent within one week of purchase. All made to order items require a 2-3 week timeline to send. Orders will be shipped via ChitChats or Canada Post.

If you live in or near Vancouver, feel free to select the free shipping option and pick up your order directly from the studio.

Limited time offer to pick up orders in Auckland for all New Zealand residents until August 5, 2019.


Returns & refunds

Although our utmost care goes into the packaging of your order, if your item arrives damaged please email us a photo and explanation within 48 hours of receiving your package. We will remake the order or provide you with a store credit.

MiMOKO does not offer any returns or exchanges.


Is your order a gift?

Include a note to recipient upon payment and we will attach a gift card to your package.


Privacy

Your privacy is respected and will be kept secure.


Wholesale

Interested in carrying MiMOKO in your brick and mortar store? Contact us for the current catalogue and line sheet.